We think shipping should be fast, easy and affordable.
All orders placed on our website are sent from our home in Byron Bay. We offer Free Shipping for all orders over $150AUD.
We aim to pack and send all orders within one business day of being placed. Once your order is dispatched you will receive a shipping confirmation and tracking details via email, text or Facebook messenger (depending on your preference selected at checkout).
If you have any questions or if we can help with anything at all, please contact us via email@example.com
- Free Shipping for all orders over $150AUD
- Flat Rate $9.95 for orders under $150AUD
All orders are sent via StarTrack Express and arrive next business day to Metro areas and within 2 - 3 business days for regional areas
If you are located outside of Australia, we offer two services:
International Courier (DHL Express)
- Flat Rate $20
- Free for orders over $150AUD
- Delivery between 5-10 days (shipping may take longer to some countries)
- Fully trackable
- Signature required
Once your order is dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
International orders may attract customs charges and import taxes. All international customers are responsible for any customs charges or taxes within their own country. Hanelei is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information we recommend contacting your local customs office.
CHANGES TO YOUR ORDER
If you have made a mistake or would like to make any changes to your order please email firstname.lastname@example.org so that we can amend your order before we send it.
PROCESSING AND DELIVERY TIMES
All orders placed before 1pm AEST time are dispatched the next business day.
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at email@example.com
Deliveries are sent during business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
CUSTOMS/IMPORT DUTIES & TAXES
All customers are responsible for customs/imports duties & taxes. Hanalei is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
Please note, we are also unable to ship to hotels, so please use a private address only.